Hotshots Terms and Conditions

General Conditions and Participation

Players and visitors must comply with these terms and conditions at all times. Failure to do so may result in the person being asked to leave the site or the event being cancelled. No refund will be provided in these circumstances.

All participants must complete a waiver and risk disclosure form before or upon arrival at Hotshots. By signing the waiver, each player acknowledges the risks associated with participating at Hotshots and agrees to follow all safety rules and staff instructions.

The minimum ages are 8 years for laser tag, 9 years for low-impact paintball, and 12 years for paintball. Participants aged 15 years or younger must provide a completed waiver and risk disclosure form signed by a parent or legal caregiver. No waiver means no play and no refund.

Players and visitors must treat staff and other visitors courteously and follow staff directions immediately and at all times.

Players must arrive at the specified start time and attend the safety briefing. Late arrival will result in game time being shortened.

Fitness to Participate

Players must not participate while under the influence of alcohol, illegal drugs, or any prescription or other medication that may impair judgement or reaction time.

Equipment Damage

Players are responsible for damage they cause to Hotshots equipment and must pay the cost of repair or replacement.

Information Provided by Customers

Hotshots is not responsible for errors resulting from information supplied incorrectly by a customer.

Right to Refuse Service

Hotshots reserves the right to refuse service and immediately remove from its premises any person who is disorderly or engages in misconduct, without further explanation.

Clothing and Personal Equipment

Hotshots does not provide playing overalls. Players should wear their own clothing. 

Players must wear sturdy, closed-toe footwear and older, comfortable clothing that may get dirty. Personal equipment and paintballs are not permitted.

Weather

Paintball games operate in rain or shine. Laser tag is not played in heavy rain. Activities will not proceed in dangerous weather, including severe winds or thunderstorms.

Cancellations and Changes

Cancellations must be made by email. The following charges apply:

•At least 7 days before the booking: a full refund, less a 3% booking fee.

•Within 7 days of the booking: a cancellation fee equal to 50% of the total booking value.

•Within 48 hours of the booking: a cancellation fee equal to 100% of the total booking value.

If a member of a group withdraws, the paintballs allocated to that player will be shared among the players who attend.

Cancellation by Hotshots

Hotshots Paintball reserves the right to cancel a booking without prior notice. If Hotshots cancels a booking, the customer will be offered an alternative date or a full refund.